How long is the shipping duration?

Your products will ship within 2-5 business days of your order's successful placement, and then it'll take anytime between 7 to 45 business days usually to reach your doorstep. Each product at Jathaba has an estimated delivery time that varies depending on our suppliers and manufacturers location.


What are the shipping fees and taxes that are covered in the products prices?

Although we gladly covers all the purchasing taxes from the origin country and offers a free Shipping to all UAE orders, however all locally paid taxes are to be paid by the customers, kindly check with the country's local authorities for further details about the locally paid taxes.


What’s the “Colombian Shapewear” policy?

We do not accept any returns due to ordering the wrong item size or force-wearing a smaller size that lead to defected items, therefore we encourage you to check our measurements charts for every product before submitting your order.

We do not accept returns on garments like: underwear, body reducers, and/or intimate shape wear. Other Colombian Shapewear garments’’ returns not included in this regulation will be accepted provided that it matches all other terms in this policy.

We do understand that factory defects can occur, therefor we can offer you an exchange for the factory-defected items only if it was requested via email within 2 days from receiving the items mentioning a brief description of the return request, attaching photos showing the defected details and either shipping the items to our manufacturer in Colombia directly or shipping it to our representative in Abu Dhabi within 3 days along with a copy of the invoice and the shipping fees to cover the return of your items to our manufacturer.

You can contact us at refunds@jathaba.com and submit a refund request, our refunds team will evaluate your refund request and let you know if the refund was approved or not. If approved, you will receive an email with the details to proceed with shipping the item to our representative mentioned above, you will need to make sure that your item is received by our team within maximum of 5 days from the date you have originally received your item in order for your exchange to be completely accepted and processed.


What's your return policy on the rest of the website for all the products other than the "Colombian Shapewear"?

Instead of returning items, you can contact us at refunds@jathaba.com and submit a refund request. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, then our refunds team will evaluate your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as per the price you have purchased in AED currency unless a refund charge is applicable on the product purchased in such case will be deducted from the refundable amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.. Then, if possible, you can donate your product to a local charity or recycle it.


Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified in our shipping duration mentioned above. Sometimes orders get sent out before we can process the cancelation. So if you have requested to cancel your order after the timeframe passed but still received the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.


What happens if I receive the wrong item?

If there’s an issue with your order "if it’s received in other than the size or the color, that you have ordered or if it was defective", then simply notify us, and we’ll either offer you a refund or a replacement product that is matching your original order, provided that stock is still available. You won’t be asked to ship any products back to us.


Do you offer exchanges?

Unfortunately, we do not offer exchanges. However, if you didn’t get the exact product that you have ordered "if it’s received in other than the size or the color, that you have ordered or if it was defective" just let us know and we’ll gladly get you a new one that is matching your original order.